Why didn't I receive a phone call?
There are various reasons why a phone call or SMS may not have been received. Please check the following likely causes and then try again:
- There is a typo error in the phone number you entered - return to the verification process and start again
- Your phone line is busy or congested
- The mobile network is busy or the signal is weak or has dropped out
- Can you receive voice calls and/or text messages to your phone?
- If there is a network fault on your mobile or fixed line connection, please try again later or another day when the problem has been resolved
- If problems persist with your mobile number then please try using a fixed line, or vice versa