Why didn't I receive a phone call?

There are various reasons why a phone call or SMS may not have been received. Please check the following likely causes and then try again:

There is a typo error in the phone number you entered – return to the verification process and start again
Your phone line is busy or congested
The mobile network is busy or the signal is weak or has dropped out
Can you receive voice calls and/or text messages to your phone?
If there is a network fault on your mobile or fixed line connection, please try again later or another day when the problem has been resolved
If problems persist with your mobile number then please try using a fixed line, or vice versa