Reasons For Slow Paying Cashback
The Facts

It may appear that cashback is either too good to be true or doesn't happen. But that simply isn't the case. Most of the time companies stipulate on our pages how long cashback will take to arrive so you know what to expect.

After a returns date ends or a cooling off period completes, your money will always find a way to you if you use our website correctly. To receive cashback payments on your transactions, the retailer needs to confirm the purchase as genuine. This means that cashback will not be sent to us until after the returns date for the item purchased has ended. This is typically 28 days but can be longer for higher value items. Once the cashback is received by us, we pay it directly into your account. Due to this process, cashback cannot be guaranteed, but we undertake to secure your payment for you as efficiently as possible.

Slow paying cashback explained

You may have to wait for your cashback due to a number of reasons which include, but are not limited to:

  • The returns period for your product may not have expired. The merchant will not want to pay cashback at this stage because it would be possible for you to receive the cashback and then still return the item.
  • Your cashback may not have tracked correctly due to ‘cookie trail’ interference from other sites, such as other cashback or voucher sites, which could result in the commission that we pass on to you being sent to another site. (However, if you think you are missing cashback and you have shopped via the GetPaidTo site, please complete a Cashback Claim form and we will investigate this with the retailer.) This is why it is essential not to try and use any other discount codes other than the ones you find on
  • The retailer may not have released the funds to us in which case your cashback will show as ‘tracked’, but not yet ‘confirmed’. If this remains the case after the returns period has passed please contact us via the Help section of the site.
  • The funds may have been released but not left your GetPaidTo account depending on your minimum payment amount set in your account. This can be remedied by going to My Account > My Settings > Payout Settings and then scrolling down to the Minimum Payout Setting, as it may be that you have not yet reached your chosen level of payout.

Not sure about earning cashback online? Find out more about how works on our Getting Started page.

Concerned about cashback?

If you still have unanswered questions about cashback or have a specific query, please do not hesitate to contact us via email at

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GetPaidTo - How it all works

Cashback Boosts

Cashback Boosts are available when you Earn and Save at GetPaidTo. Use points earned against your purchases to get extra cashback. With up to 100% cashback on offer you can shop for free in 3 easy steps!

  Cashback boost - Step 1

1 Make an eligible cashback purchase. The piggy icon highlights that the offer is eligible for Cashback Boosts.

  Cashback boost - Step 2

2 Open the Booster Panel in your account. Complete your purchase on the retailer's site then return to the 'My Cashback' section in your GetPaidTo account. Select your purchase and click the 'Boost It Now' button.

  Cashback boost - Step 3

3 Set and Save the Cashback Boost. Allocate the number of points you wish to use and see your boosted cashback amount.

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